FAQ
Diamonds
Are Akelia diamonds real?
Yes — every Akelia diamond is 100% real and held to the highest international standards. We work directly with trusted diamond wholesalers to source both lab-grown and natural diamonds, each selected for its exceptional brilliance and ethical integrity.
Do you offer natural diamonds as well as lab-grown?
We do. While lab-grown diamonds are our default offering, natural diamonds are available upon request. Both options meet the same rigorous standards for quality and beauty.
Are your diamonds certified?
Yes. All Akelia diamonds — whether lab-grown or natural — are independently graded and certified by IGI (International Gemological Institute) or GIA (Gemological Institute of America), ensuring full transparency and confidence in your purchase.
Do you offer third-party appraisals?
Yes, we do. Every finished jewelry piece purchased from Akelia Design includes a third-party appraisal for your records and insurance purposes.
All lab-grown center diamonds come with an IGI (International Gemological Institute) certification, while natural center diamonds are accompanied by a GIA (Gemological Institute of America) certificate. These documents verify the quality, authenticity, and grading of your center stone, ensuring full transparency and confidence in your purchase.
Craftsmanship & Sourcing
Where are your diamonds sourced from?
We partner directly with reputable diamond wholesalers who provide ethically sourced, conflict-free diamonds that meet strict quality and certification criteria. Our close relationships allow us to hand-select each stone for its exceptional cut, clarity, and brilliance.
What makes Akelia different?
At Akelia, we combine direct sourcing with world-class craftsmanship. Each piece is made to order using responsibly sourced materials and precision setting techniques — delivering heirloom-quality jewelry with unmatched detail and care.
Custom Design
Where are Akelia rings made?
All Akelia jewelry is meticulously handcrafted in our own studio. Each piece is made-to-order to ensure the highest standards of quality, attention to detail, and personalized care. This process guarantees that every ring we deliver is a true reflection of craftsmanship and timeless elegance.
Can I customize a ring or design my own?
Yes. Every Akelia piece is made-to-order and can be customized to fit your unique style — from diamond shape and size to metal type and setting details. We also offer fully bespoke designs for one-of-a-kind creations.
How do I begin a custom piece?
To start your custom journey, simply fill out our custom design form, and a member of our design team will be in touch to guide you through the process.
Ring Sizing
How do I know my ring size?
You can use our ring size guide or request a complimentary ring sizer before ordering. We also offer one free resizing within 60 days of delivery for most ring styles.
Production & Delivery
How long does it take to receive my jewelry?
Each Akelia piece is handcrafted to order. Please allow 2–3 weeks for production, plus shipping time. If you have a specific deadline, feel free to reach out — we’ll do our best to accommodate.
Do you ship internationally?
Yes. We offer global shipping with tracking. Import duties and delivery times vary based on destination and are calculated at checkout.
Returns & Repairs
What is your return policy?
We accept returns on eligible non-custom jewelry within 15 days of delivery. Custom, resized, or engraved pieces are final sale. For more details, please visit our Returns & Exchanges page.
Do you offer resizing or repairs?
Yes. We provide complimentary resizing once within 60 days of receipt. We also offer long-term repair support — fees may apply depending on the repair needs.
Payments & Financing
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, PayPal, and more.
Is installment financing available?
Yes. You can pay in interest-free monthly installments using Shop Pay at checkout.
Still Have Questions?
Our client care team is here to assist with anything you need — from selecting a diamond to customizing a piece. Contact us and we'll be happy to help.