Shipping policy

Shipping Policy Last updated: January 12 2025 At Akelia Design, every piece is made-to-order and handcrafted in Toronto, Canada, with precision and care. Please read below for details on our production timelines, shipping methods, and international delivery policies. ⸻ 📍 Where We Ship We proudly ship worldwide from our Toronto studio. • Canada & USA: Tracked and insured shipping available • International: We ship to most countries, including the UK, Europe, Australia, and the UAE Note: Please confirm your country accepts fine jewelry imports before placing an order. ⸻ 🛠️ Production Time Each Akelia piece is crafted on demand to meet our quality standards. • Standard production time: 10–20 business days • Custom orders: May take longer; we will contact you with updated timelines if applicable ⸻ 🚚 Shipping Times & Carriers Once your piece is completed, it will be shipped using reliable tracked services. Estimated delivery times (not including production): • Canada: 1–5 business days via Canada Post, FedEx, or UPS • United States: 2–7 business days via FedEx or UPS • International: 3–10 business days via DHL Express or FedEx International Shipping timelines are approximate and may be affected by customs clearance, carrier delays, or remote locations. ⸻ 💎 Shipping Costs • Free shipping in Canada & the USA on orders over $500 CAD • Shipping fees for all other orders are calculated at checkout based on destination and shipping method ⸻ 🌍 Customs, Duties & Taxes International customers are responsible for any customs duties, VAT, or import taxes that may apply in their country. These are not included in your order total and must be paid upon delivery, where applicable. ⸻ 🔒 Order Protection & Delivery All orders are: • Fully insured • Tracked from our studio to your door • Require a signature upon delivery to ensure safe and secure arrival ⸻ 📦 Lost or Delayed Packages In the rare event that your package is delayed, lost, or marked “delivered” but not received, please contact us at contact@akeliadesign.com immediately. We will initiate a trace with the carrier and assist in resolving the issue. ⸻ ❗ Additional Notes • We do not ship to PO boxes • Shipping timelines do not include production time • Production and delivery may take longer during holidays or peak seasons ⸻ 💬 Questions? We’re happy to help with any shipping inquiries, timelines, or special delivery requests. Contact our support team anytime at contact@akeliadesign.com.