Terms of service

Terms of Service Effective Date: January 12 2025 Welcome to Akelia Design. By accessing or using our website, services, or purchasing our products, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before placing an order. ⸻ 1. Overview Akelia Design (“we”, “us”, “our”) is an online retailer of fine, made-to-order jewelry. These Terms apply to all site visitors, users, and customers of www.akeliadesign.com. By using this Site, you agree to these Terms, our Privacy Policy, and our Return Policy. If you do not agree, please refrain from using our services. ⸻ 2. Eligibility To use our Site and purchase products, you must: • Be at least 18 years of age • Be legally capable of entering into binding contracts • Provide accurate and complete information ⸻ 3. Product Information We strive to present all product details, pricing, and imagery accurately. However, we reserve the right to: • Correct errors or omissions • Modify or discontinue products at any time without notice • Update pricing before order confirmation Due to the handmade nature of our jewelry, minor variations may occur. ⸻ 4. Orders & Payments By placing an order, you agree to: • Provide accurate billing and shipping details • Authorize payment via available methods at checkout • Understand all orders are subject to confirmation and availability We reserve the right to cancel orders due to suspected fraud, stock issues, or pricing errors. ⸻ 5. Shipping & Delivery We ship worldwide from Canada. Estimated delivery timelines are for guidance only and are not guaranteed. Akelia Design is not liable for shipping delays caused by customs, carriers, or events beyond our control. International customers are responsible for any customs duties or import taxes. ⸻ 6. Returns & Exchanges Returns are accepted within 14 days of delivery. Customers are responsible for return shipping, and a 15% restocking fee applies. Final sale and custom items are not eligible for return. For full details, please review our Return Policy. ⸻ 7. Intellectual Property All content on this Site—including product designs, photos, logos, and text—is the exclusive property of Akelia Design and may not be copied, reproduced, or redistributed without prior written permission. ⸻ 8. Limitation of Liability To the fullest extent permitted by law, Akelia Design is not liable for indirect or consequential damages, including but not limited to: • Use or misuse of the Site • Inaccuracies in product descriptions • Delays in delivery Our total liability is limited to the purchase price of the item in question. ⸻ 9. Privacy Your personal information is collected and used in accordance with our Privacy Policy. ⸻ 10. Changes to Terms We reserve the right to modify these Terms at any time. Updates will be posted on this page with an updated effective date. Continued use of our Site after changes are made constitutes acceptance. ⸻ 11. Governing Law These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes will be resolved in the courts located in Toronto, Ontario. ⸻ 12. Contact For questions or concerns, please contact: Akelia Design 📧 Contact@akeliadesign.com 🌐 www.akeliadesign.com